Privacy Policy

Your privacy is important to us. It is SynapshotX's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website and other sites we own and operate.

1. Types of Information We Collect

We collect two types of information:

  • Voluntarily Provided Information: Information you knowingly and actively provide when using our services
  • Automatically Collected Information: Information automatically sent by your devices when accessing our products and services

2. Log Data Collection

When you visit our website, our servers may automatically log standard data provided by your web browser, including:

  • Your device's Internet Protocol (IP) address
  • Browser type and version
  • Pages visited and time spent
  • Time and date of your visit
  • Technical error data if encountered

3. Vercel Analytics

We use Vercel Analytics to collect anonymous usage data about how visitors interact with our website. This helps us improve our services and user experience. The data collected includes:

  • Page views and navigation patterns
  • Performance metrics
  • Browser and device information
  • Geographic location (country level only)
  • Website usage statistics

Vercel Analytics is privacy-focused and does not:

  • Use cookies or any other form of persistent storage
  • Track users across different websites
  • Collect personally identifiable information
  • Share data with third parties

For more information about Vercel's privacy practices, you can visit: https://vercel.com/docs/analytics/privacy-policy

4. PostHog Analytics and Feature Management

We use PostHog to collect product analytics data and manage feature releases. This helps us understand how users interact with our services and improve user experience. The data collected includes:

  • Feature usage patterns
  • Session recordings (anonymized)
  • Feature flag configurations
  • Error and performance data

PostHog helps us:

  • Improve our user's experience
  • Identify and fix issues quickly
  • Test new features safely
  • Make data-driven product decisions

For more information about PostHog's privacy practices, you can visit: https://posthog.com/privacy

5. Personal Information Collection

We may collect personal information when you:

  • Register for an account
  • Use our services
  • Contact us via email or social media
  • Mention us on social media
  • Make payments or transactions

6. Use of Your Information

We only collect and use your personal information when we have a legitimate reason for doing so. We use your information to:

  • Provide our platform's core features and services
  • Process your transactions
  • Communicate with you about our services
  • Improve our products and services
  • Comply with legal obligations

7. Third-Party Information Sources

In addition to information you provide directly, we may collect information from various third-party sources, including:

  • Third-Party Partners: Companies we collaborate with to enhance our services and provide additional features
  • Social Networks: When you choose to connect or interact with our services through social media platforms
  • Service Providers: Companies that help us:
    • Process payments
    • Analyze website traffic
    • Provide customer support
    • Determine device location based on IP address
  • Analytics Partners: Who help us understand how users interact with our services

8. Third-Party Data Sharing

We may share your information with third parties in the following circumstances:

  • Service providers and business partners who assist in providing our services
  • Employees and contractors bound by confidentiality obligations
  • Legal authorities when required by law or to protect our rights
  • Third parties involved in a business transfer, merger, or acquisition

9. Data Security

We protect your personal information within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. However, no method of electronic transmission or storage is 100% secure.

10. Data Retention

We keep your personal information only for as long as necessary. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

11. Children's Privacy

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.

12. Third-Party Links

Our site may contain links to third-party sites and services. We are not responsible for the privacy practices or content of these sites. Please read their privacy policies before providing them with your personal information.

13. Changes to Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes:

  • We will revise the "Last updated" date at the bottom of this page
  • We may notify you via email for significant changes
  • We may display a notice on our website
  • Changes are effective immediately upon posting

We encourage you to review our Privacy Policy periodically to stay informed about how we protect your personal information.

14. Contact Us

If you have any questions, concerns, or suggestions about our Privacy Policy or our privacy practices, please don't hesitate to contact us:

We will strive to respond to your inquiry as quickly as possible.

Last updated: 18 January 2024